Question 1

What exactly does Japan Golf Concierge do?

Accepted Answer

Japan Golf Concierge helps international visitors plan golf in Japan with course recommendations, itinerary planning, etiquette guidance, supplier communication support where appropriate, and practical local coordination.

Question 2

Are you a travel agency?

Accepted Answer

No. Japan Golf Concierge is a personally managed planning and concierge service. It does not sell travel packages, accommodation, or transportation.

Question 3

What is the difference between Signature and Bespoke?

Accepted Answer

Signature is usually the right fit for one premium golf day in the main launch regions. Bespoke is for multiple golf days, more complex logistics, other regions, or optional in-person hosting.

Question 4

Who personally handles my inquiry?

Accepted Answer

We personally review every inquiry rather than sending requests into an automated booking flow.

Question 5

Can you guarantee a tee time?

Accepted Answer

No. Availability, admission, pricing, and booking conditions remain with the golf club or other supplier.

Question 6

Do you offer in-person hosting?

Accepted Answer

It may be offered for suitable Bespoke requests when separately agreed. It is not included in the standard Signature service.

Question 7

Can solo golfers inquire?

Accepted Answer

Yes. Solo inquiries can be reviewed, although course fit, transport practicality, and the overall request may make Bespoke support more suitable.

Question 8

Can non-playing guests join?

Accepted Answer

Sometimes. That depends on the course, the format of the day, and whether additional planning is needed around the golf.

Question 9

Can you support corporate or executive groups?

Accepted Answer

Yes. Those requests usually fit the Bespoke service.

Question 10

Can you support mixed-ability groups?

Accepted Answer

Yes. We look at course choice, expected pace, rental needs, and the likely shape of the day before advising what is realistic.

Question 11

Are complete beginners suitable?

Accepted Answer

Newer golfers and mixed groups may be considered when course rules, expected pace, and etiquette can be managed appropriately.

Question 12

How far in advance should I inquire?

Accepted Answer

Four to six weeks is ideal for most requests.

Question 13

Can you help with a request within 14 days?

Accepted Answer

Sometimes. Short-notice requests are subject to feasibility and may require an urgent-planning fee.

Question 14

When will I receive a response?

Accepted Answer

You can expect a personal initial response within 24 hours.

Question 15

When will I receive course options?

Accepted Answer

After the scope is agreed, the service agreement is accepted, and the planning deposit is received, initial options and a draft itinerary are normally prepared within five business days.

Question 16

How much does the service cost?

Accepted Answer

Fees are custom quoted based on group size, complexity, and support level. Before payment, clients receive a written scope, quotation, and the applicable deposit and cancellation terms.

Question 17

Is a planning deposit required?

Accepted Answer

Yes. Planning begins after the scope is agreed, the service agreement is accepted, and the required planning deposit is received.

Question 18

Are supplier costs included?

Accepted Answer

No. Golf, transport, accommodation, dining, and other supplier costs are separate from the concierge fee.

Question 19

When is the remaining concierge fee due?

Accepted Answer

The timing is set out in the written scope and service agreement before payment.

Question 20

What payment methods are accepted?

Accepted Answer

Payment instructions are provided in the written quotation and service agreement.

Question 21

What are the deposit and cancellation terms?

Accepted Answer

Deposit, cancellation, and any applicable refund or credit conditions are explained in the written service agreement before payment.

Question 22

Can you book golf courses?

Accepted Answer

We may assist with golf-course communication and reservation support where appropriate, but final admission, availability, prices, and conditions remain with the golf club.

Question 23

Do you book hotels?

Accepted Answer

No. We provide hotel-area guidance, recommendations, direct booking links, and provider contact information. Clients book and pay accommodation providers directly.

Question 24

Can you arrange transport?

Accepted Answer

We can recommend or introduce suitable licensed transport providers and explain the available options. Clients contract with and pay the provider directly.

Question 25

Are rental clubs available?

Accepted Answer

Sometimes, but rental availability varies by course and should be checked early.

Question 26

What happens if the weather is poor?

Accepted Answer

Weather decisions, operating conditions, and cancellation rules remain with the relevant supplier. We help clients prepare for that possibility, but we do not control the decision.

Question 27

Who pays supplier cancellation charges?

Accepted Answer

Any supplier cancellation charges remain subject to that supplier's terms.

Question 28

What if a supplier changes or cancels something?

Accepted Answer

Supplier decisions remain with the relevant provider. We can help clients understand the options and communicate next steps within the agreed scope.

Question 29

Can tattoos affect the use of bathing facilities?

Accepted Answer

Sometimes. Policies vary by club, so it is worth checking in advance if this may affect your group.

Question 30

Can non-playing guests enter the clubhouse or course?

Accepted Answer

That depends on the golf club and the specific request. It should not be assumed without checking.

Question 31

Is WhatsApp support included?

Accepted Answer

Pre-trip WhatsApp support is available for confirmed clients within the agreed service scope.

Question 32

Is support available 24/7?

Accepted Answer

No. Japan Golf Concierge does not provide 24/7 support.

Question 33

What support is available on the golf day?

Accepted Answer

For Signature, urgent golf-day coordination is available remotely during the service window confirmed in the final itinerary. Broader support may be separately agreed for Bespoke requests.

Question 34

Is golf-day support remote or in person?

Accepted Answer

Signature support is remote. In-person hosting may be offered for suitable Bespoke requests when separately agreed.

Japan Golf Concierge Frequently Asked Questions

Service

Groups

Timing

Costs and payment

Suppliers and logistics

Support

Plan your golf time in Japan with direct support from Tokyo.